Our History
Founded in 1991, Brickell Research is a pioneer in the development of modern, efficient healthcare IT solutions backed by a service culture that is almost unbelievably-good!
Founded in 1991, Brickell Research pioneered Microsoft Windows-based practice managment software. Over the twenty years since, we have been a leading provider of innovative, efficiency-focused, and superbly-supported healthcare IT solutions for practice management, billing, scheduling, and clinical recordkeeping.
More than software, the company pioneered an approach to selling and servicing solutions that is unparalleled in its forthrightness and customer-friendliness. One prominent industry consultant once said that it's easier to be our customer than it is to become our customer. We feel that is as it should be. As many providers have learned the hard way, most vendors are far quicker to accept an order than they are to educate customers, learn about their needs, and take care of them in the long-term. For twenty years, our goal has been to put the financial and operational health of providers first. We look forward to continuing to expand the ways we can bring practices value and efficiency in the decades to come.
Our Mission
As Brickell Research enters its third decade, we will build on twenty years of experience and extraordinary service quality to benefit our customers with a growing array of efficient, flexible, and cost-effective software and IT service solutions. Our goal is to guide and assist providers of all sizes in mitigating risk and mining opportunity from the formidable financial and operational challenges facing modern healthcare organizations- from changes in compensation models to regulatory demands. Our mission, first and foremost, is to defend the financial interests of providers. We see technology, applied appropriately and thoughtfully, as a means to that end.Our Team
There are many people behind the success of Brickell Research. Here are a few key team members:
Peter Legor (President and Chief Customer Advocate)
Peter founded Brickell Research. He has a passion for combining a pragmatic, innovative approach to information technology, an insider's understanding of the healthcare IT industry, and a professional background in business-focused high-level IT consultancy to single-mindedly advocate for the business interests of healthcare providers in a world that he considers too-often hostile to their financial well-being. He holds degrees in electrical engineering and physics and an advanced degree in physics from MIT and continues to make time to participate first-hand in all aspects of Brickell Research operations (including product development and customer support) toward directly reflecting customer experience in setting the company's direction. His hobbies include 3D archery, quantum gravity, and consuming half his weight in Sashimi in one sitting.
Roland Millas (VP, Head of Customer Experience)
Roland co-founded Brickell Research. He sets the operational tone for our extraordinarily customer-centered service culture which places client education and coordination with client staff and consultants at the center of our approach to reflecting and furthering the values of providers. As a veteran of IBM with an advanced degree in Computer Engineering from the University of Miami and extensive experience in healthcare business support, Roland heads-up our industry-leading efforts bridge technology and customer business requirements at speeds and levels of quality that are unheard-of in our industry. His hobbies include building giant robots (he started way before we all got Roombas), painting, camping, and fishing.
Jewel Lambert (VP, Chief Technical Magician)
Jewel joined Brickell Research as a principal in 1997. Her efforts have been at the technical heart of our operation ever since. Shortly after joining the company, Jewel helped us pioneer a software support process that allows us to deliver updates and improvements to production an order of magnitude faster than most companies in our industry, as well as an order of magnitude more often. Her role in supporting Brickell Research customers by coordinating software development and maintenance with our customer experience team is where "the rubber meets the road" when it comes to our company's technical responsiveness. Jewel holds degrees in mathematics and physics from the University of Miami in addition to having undertaken graduate work in Computer Science at Rice University. Her hobbies include cat juggling, cooking, and scuba diving. Okay, maybe not cat juggling.
Ivan Naser (Head, Account Management and Customer Operations)
Ivan joined Brickell Research in 2003 and personifies our company's commitment to customer advocacy and a great service experience. He plays an essential role in coordinating customer outreach and communications and all aspects of ensuring a positive customer engagement from the very start of the new client intake process to ongoing, long-term support. He is possessed of a rare, encyclopedic knowledge of Western art and antiquities from the ancient to the modern and a genuine desire to help others that is rarer still.Address:
Brickell Research, Inc.
1800 SW 27th Avenue, Suite 505
Miami, Florida 33145
Fax: 305.774.0023
Telephone: 888-877-8176
What Do Our Clients Say?
The enthusiasm of Brickell Research customers is more than a bit flattering, but it's also a testament to our culture of uncompromising customer service...
“Love Technical Support. They are the best group of support among all the different software products we use. Don't know what I would do without them...”
P. Chorazy, Chief Operating Officer
Austin-Weston Center for Cosmetic Surgery